Q. Are your products safe for pets and children?
A. Yes, all of our products are approved by the EPA and are safe for pets and your entire family. At Pointe, we go to every length to use products that are kid and pet friendly. We also use precise treatments to limit any contact with the products we use, while still being effective at treating your pests. Material Safety Data Sheets are available for our products upon request.
Q. Why do I need to have an inspector come to my home and perform an inspection, before I can be quoted a price for your services?
A. No two homes or pest problems are alike. Price quotes are based on a number of factors, including the extent of the pest problem, the size of the home and the number of treatments required to fix the problem and prevent future problems.
Q. Why do you have to send an inspector out, can’t you just send a technician?
A. Our inspectors are state licensed and can take the time to make sure that we set your home or business upon the right service protocol for your specific pest needs.
Q. Why do I need a winter treatment?
A. Pest activity slows down over the winter but pests don’t disappear. Our Fall/Winter treatments focus on pest overwintering areas around your home which significantly diminishes the populations of pests close to your home.
Q. Do you guarantee your work?
A. Yes, if at any time we fail to provide you with anything less than satisfactory service, we will return to your home or business to inspect, re-apply treatment and problem solve at no charge. If your problem persists, we will gladly refund the cost of your last service.
Q. Can I take care of my pest problem myself?
A. In some cases, yes. But, in most cases the retail products you use to treat the problem are ineffective, because they don’t prevent future infestations from occurring. In addition, some of these products can be unsafe for your family and pets if used improperly. The best solution is to make an appointment to have your home inspected, so a proper treatment plan can be put into place.
Q. Can I do just one treatment?
A. At Pointe, it is our goal to provide safe and effective treatment programs to our customers. Over the years, we have seen that one time services are not effective long term and for that reason we do not recommend them. We believe in controlling pest populations around your home year round and not just what you’re seeing today.
Q. Is the interior included?
A. We generally recommend an interior treatment on each initial service. We will then maintain control by performing regularly scheduled pest treatments on the exterior of your home. Interior services are then provided per customer request or as necessary to handle pest concerns.
Q. How soon can I expect results from your treatment?
A. In most cases you should see a reduction in activity of the pests in a few days. Sometimes however, the number of visible pests may increase at first, and then decrease over a period of one to two weeks. Every pest reacts differently to treatment. It is best to contact us if you’re seeing little or no reduction in activity over a two week period, so we can schedule free additional follow up services.
Q. Why do I still see bugs after my first service and how long does the treatment take to work?
A. Pointe uses professional products and pest treatment protocols that are intended to provide long-term results. This means that it can take up to 2 weeks for the products to run their course with the pests.
Q. Is the 2nd service included in the Initial service price?
A. We generally bill for each service at the time of service. Any differences will be explained in your individual contract.
Q. Is monthly service required to solve my pest problem?
A. Not necessarily. It all depends on the type of pest we are dealing with and the level of infestation. In addition, it is important to understand that in many cases, additional treatments (typically one each quarter) are required to prevent the reoccurrence of pests and help keep your home pest free. The best solution is to start with a free inspection by one of our trained inspectors. They will be able to tailor the best program for your home and give you back your peace of mind.
Q. Are termites or bed bugs included in my regular service?
A. No, unfortunately termites and bed bugs require a much more intense treatment protocol and will require an additional inspection and agreement.
Q. Will the rodenticide hurt my animals?
A. Pointe uses tamper resistant rodent bait stations on all services. Additionally, our typical residential customer, receives much lower volume of rodenticide than what would be considered a dangerous amount to K9’s.
Q. What happens if my cat/dog eats a rodent that ate bait?
A. Pointe uses rodent bait that works on a weight basis. Meaning, grams of rodenticide is lethal to a mouse/rodent; compared to ounces/lbs of rodenticide could be lethal for cats/K9’s. It is extremely unlikely that a cat or dog would consume the volume of rodents, to cause rodenticide effects.
Q. Will this kill my bushes/grass?
A. The products we use are generally not phytotoxic (plant killing). Any concerns can be addressed by your technician at the time of service.
Q. Do you guys take care of squirrels or raccoons?
A. Unfortunately, we don’t treat for anything larger than a rat.
Q. Why am I being charged for service after my year is up?
A. After your first year is complete we will continue to perform regular maintenance services until you notify us of any changes.
Q. Will the treatment be effective if it rains?
A. Our technicians are trained to apply products and treatments in such a way that regular rain storms do not negatively affect the service.
Q. Will the spray stain?
A. The products we use are formulated to not stain regular residential surfaces.
Q. Can you spray my trees?
A. Unfortunately, we are not arborists but please call our office and we can recommend some great companies in your area that can help.
Q. How long before the product is dry/safe?
A. Each treatment has different safety requirements. Please contact your inspector or the office for specific information about your service.
Q. How do I prepare for a service?
A. All our service preparation documents can be found on our website. https://pointepest.com/about-us/customer-tips/
Q. Can I always have the same tech?
A. At Pointe, we strive to hire, train and retain the best technicians in the industry. For this reason we expect that you will love all of our technicians and definitely want to hear if there is ever an issue with any of them.
Q. Was your tech really here today?
A. We track all our vehicles and geostamp all of our invoices to make sure that your service was done when and where your invoice indicates.
Q. How long does it take a technician to do my service?
A. Your first service will most likely take more time depending on the severity of your pest issue. Your regular services should not require as much time, as we gain control of the pests, and become familiar with the details of your property. .
Q. I sent in an email and never heard back?
A. It can take 24-48 hours to respond to an email due to weekends and holidays. Please call the office directly if you require a more immediate service.
Q. What if I have ongoing concerns about my regular services?
A. Please call the office with any concerns that you may be having. We will do everything we can to solve your concerns including free re-services and account reviews.
Q. When will I receive a service ticket or statement?
A. If you have a valid email address on file then you will see a service ticket within an hour of your service. If no email is on file then we will mail you a letter directly.
Q. I gave the technician a check, so why do I still have a balance?
A. While the check may have been received by our technician it may still be in the process of being applied to your account.
Q. What forms of payment are accepted?
A. We accept Visa, Mastercard, Discover, American Express and Checks
Q. Can/How do I pay online?
A. You can pay online at anytime through your customer portal. A link to your portal page will be sent in each email correspondence. Feel free to call the office at any time for assistance.
Q. Do I get a discount if I pay for the year in advance?
A. We do offer discounts for paying the year in advance on a regular maintenance program. Please contact us or talk with your inspector for more information.
Q. What’s your mailing address?
A. POINTE PEST CONTROL
1324 NORTH LIBERTY LAKE RD #226
LIBERTY LAKE, WA 99019
Q. Can I transfer my service, when or If I move?
A. Absolutely! We can transfer your services free of charge, as long as your new home is within our service area. Simply call the office to make a service transfer request.